FAQ

Do I need to set up an account?

You do not need an account to shop at TRIBE Shop. However, you will be able to enjoy benefits if you register with us, such as:


- Tracking your orders and reviewing past purchases

- Saving your address for a faster shopping experience when you visit us next time


Will my personal information be confidential? 

Information you provide to us via our website is stored on secure server. Any payment transactions carried out through our website will be encrypted. However please do note that it is your responsibility to keep any website password or login codes issued to or chosen by you, confidential. We do share information with carefully selected third parties but we take care in doing so. 


How do I search for a specific item?

Using the search bar at the top of the page, you will be able to search by brand, product name, description. If you are unable to locate the item you are looking for, do not hesitate to contact our customer care team to help you out during our working hours from 9 AM to 9 PM (every day except Friday) through:


o  Call Center +965 9696 3086 

o  WhatsApp +965 9696 3086

o  Email Support@tribekw.com


How will I know if an item is out of stock?

An 'Out of Stock' label will be shown in the item's page. In rare cases, a product may be available when you place an order but sold out by the time we process the order. If this happens, we will notify you.


Are Gift Cards available?

Currently we do not offer gift cards. However, we are developing this service so check in regularly for further updates or with our customer care team.


How do I contact Customer Service?

You can contact our customer care team to help you out during our working hours from 9 AM to 9 PM (every day except Friday) through:


o  Call Center +965 9696 3086 

o  WhatsApp +965 9696 3086

o  Email Support@tribekw.com


What should I do if I am having trouble logging in to my TRIBE Shop account?


- If you are a registered user and forgot your password, click on 'forgot password' and you will receive an email with instructions on how to reset it. 

- For any other technical difficulties, you can contact our customer care team to help you out during our working hours from 9 AM to 9 PM (every day except Friday) through:


o  Call Center +965 9696 3086 

o  WhatsApp +965 9696 3086

o  Email Support@tribekw.com


Where does TRIBE Shop deliver to?

TRIBE Shop delivers all over Kuwait.